Quality & Safety
Quality & Safety
We’re endorsed by a number of national and regional organizations. We’re also award winners, Joint Commission-accredited (a stamp of quality for hospitals and treatment facilities), and value your privacy, always. Choose from the links below to learn more about the associations, policies and agencies that stand behind us.
Joint Commission Notice
The purpose of these surveys is to evaluate the organization’s compliance with nationally established Joint Commission standards. Their results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization.
Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at Sharon Regional Health System that the hospital has not addressed appropriately may contact:
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
Phone: 1-800-994-6610
Email: [email protected]
When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with Sharon Regional Health System in the course of a complaint investigation.
Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.
Please note: The Joint Commission does not address individual billing issues and payment disputes. It also does not have jurisdiction in labor relations issues or the individual clinical management of a patient.
Non-Discrimination Notice
As a recipient of Federal financial assistance, Steward Health Care System does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, gender, sexual orientation, religion, disability, or age in admission to, participation in, or receipt of services and benefits under any of its programs and activities, whether carried out by Steward Health Care System directly or through a contractor or any other entity with which Steward Health Care arranges to carry out its programs and activities.
The statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.
In case of questions, please contact:
Steward Health Care
ADA/Section 504 Coordinator
or
1-800-439-0183 or 711 calling from Massachusetts
(Relay line-operator-assisted support for deaf and hard of hearing)